Without governed escalation
Incident work branches faster than the workflow can keep up.
With Sentinel
Sentinel models severity upgrades, containment breaches, and escalation as governed lifecycle edges.
Sentinel powered by ZAK AI Incident & Escalation Governance.
Sentinel helps teams triage, escalate, contain, remediate, review, and seal incidents through ZAK governance. Severity changes, evidence gaps, and authority requirements stay visible as the situation moves.
Built for operational events that are non-linear by nature: late witness statements, containment breaches, severity upgrades, and cross-functional signoff pressure.
Incident State
Escalation board
Medication variance
Critical severity: Legal Counsel required
Containment breach
Returned to escalated state by watch receipt
Witness statement
Late evidence appended before sealing
Governed controls
Severity routing
dynamicContainment gate
evidence requiredIncident bundle
sealedThe Pain
Incidents rarely follow a straight line.
A static workflow can show a task list, but incidents need governed branching: severity changes, escalation authority, evidence accumulation, containment drift, and review discipline.
Without governed escalation
Critical incidents need more authority than low-severity events.
With Sentinel
Severity-dependent gates route Shift Supervisor, Clinical Director, and Legal Counsel requirements without a separate execution system.
Without governed escalation
Evidence arrives late and breaks the final record.
With Sentinel
Continuous append evidence keeps witness statements and follow-up material attached before sealing.
Without governed escalation
Teams cannot prove why an incident escalated or who admitted containment.
With Sentinel
Every escalation, containment, remediation, review, and sealing event can emit governed receipts through ZAK.
Route by severity
Low, high, and critical incidents can require different authority without creating separate incident engines.
Preserve containment truth
Containment can degrade when a watch receipt observes a breach, keeping the lifecycle honest.
Seal the record
Incident evidence, authority receipts, remediation, review, and late evidence can be packaged into one governed bundle.
Who It Helps
Built for teams accountable during operational pressure.
The capability gives each role the current incident posture, next governed action, and evidence state without exposing them to platform administration.
Incident Commanders
See severity, containment, evidence, and next admitted action without rebuilding the incident story across channels.
Clinical Directors
Join only when severity and authority routing require clinical oversight, with the evidence chain already assembled.
Quality & Risk Leads
Track containment, remediation, review pressure, and late-arriving evidence before the incident is sealed.
Executives
Understand which incidents are contained, escalated, overdue for review, or blocked by missing evidence.
Secured by ZAK
Escalate quickly without bypassing governance.
The frontend can show the next possible action, but `/zak/execute` still admits authority, evidence, lifecycle state, and receipt requirements at the governed boundary.
Severity-dependent gates keep critical incidents from using low-severity approval paths.
Containment and remediation require evidence instead of relying on optimistic UI state.
Late evidence remains appendable before final sealing, preserving the messy reality of incidents.
Watch receipts can degrade lifecycle state, but only through the governed receipt-observed path.
How It Works
From detection to sealed incident record.
The incident lifecycle remains one governed state machine: detected, triaged, investigating, escalated, contained, remediated, reviewed, sealed.
Detect
Capture the signal, source, severity hypothesis, and first evidence without treating early classification as final truth.
Triage
Route low, high, and critical incidents through different authority requirements while preserving one governed runtime path.
Contain
Make containment a governed state with required evidence, not a checkbox buried in an incident note.
Seal
Package incident record, escalation receipts, containment proof, remediation, review, and late evidence into an audit-ready bundle.
Ready to govern incidents without flattening them?
Bring severity routing, escalation authority, containment evidence, late evidence, and sealed incident records into one governed operational capability.