Sound familiar?
Small moments.
Rather large consequences.
Start with something ordinary. See where it goes wrong. Then go back to the decision that could change the ending.
Customer update09:41
To Customer
Subject Your project update
Your update is ready.
So is the new Send tool.
Already sent.Nobody checked the permission.
The AI sent it. Nobody said it could.
An update adds Send. An unfinished customer response leaves with the internal notes still inside.
Go to the turning point ↗Release scheduleMon 09:00
FRI16:30
Rule updated
MON09:00
Release queued
Required reviewTeam leadTeam lead + security
Release went ahead.Monday’s work. Friday’s old rule.
The rule changed on Friday. The AI didn’t.
Monday’s release puts a new connection live without its required security review. A very productive morning.
Go to the turning point ↗Release requestFor your review
Ready to release?
The assistant recommends approval.
One recommendation.
One very reassuring button.
Approved. Without the context.The missing review was never shown.
A human was in the loop. They saw one green button.
The assistant says the release is ready. The reviewer sees Approve. The missing security review is nowhere to be seen.
Go to the turning point ↗Six months laterDecision history
Why did we release it?
Someone must remember.
- Who approved?
- Check the email thread.
- Approved what?
- Search the chat.
- Which rule?
- Find the old instructions.
- What did they see?
- Find the attachments.
- AI permission?
- Ask the person who set it up.
- What happened?
- Ask whoever was there.
The people moved on.The question did not.
Six months later, someone asks why.
The release happened. The team moved on. Now someone needs to know who approved it and what they knew.
Go to the turning point ↗